“The key to being an effective mediator is building relationships. Throughout my career, I have established credibility and trust with everyone with whom I have interacted by acting with integrity, by listening carefully, and following through on my commitments. I bring these same skills and character traits to the role of mediator. I will devote the time, energy, and creative problem-solving skills to resolve the parties’ disputes without litigation.”

About Kim F. Bixenstine, Esq.

Kim Bixenstine has more than 35 years’ experience that equip her to facilitate the resolution of a wide range of civil disputes. She possesses an extensive record of highest achievement in handling and managing compliance, legal, risk and regulatory matters. Kim has settled hundreds of disputes in her career. In addition, she attended the top-ranked Straus Institute of Dispute Resolution Professional Skills Program in June 2015, and chaired the American Arbitration Association’s Commercial Advisory Council, NE Ohio Chapter in 2002-2003.
Work History
From April 2015-April 2019, Kim served as Chief Compliance Officer of University Hospitals (UH). In that position, Kim was in charge of promoting an ethical decision-making culture and leading the compliance and ethics program system wide. Her responsibilities covered more than 27,000 employees and physicians, an academic medical center, 11 community medical centers, three joint venture hospitals, home care and hospice services and other affiliated entities. Her scope included all aspects of health care regulatory compliance. She reported to the Chief Executive Officer of UH and the Audit & Compliance Committee of the UH Board of Directors. She also served on the UH Enterprise Risk Management Committee.
From April 2003-April 2015, Kim served as Vice President & Deputy General Counsel of UH. In that position, Kim was in charge of claims, litigation and clinical risk management system wide. Matters included medical malpractice, employment, contract, commercial, health care and other types of disputes, as well as government investigations. Kim also chaired the system-wide Risk Management Council and was responsible for risk management training and legal counseling. In addition, Kim served on the management committee for the UH Quality Institute.
Before joining UH, Kim was Vice President and Chief Litigation Counsel for TRW, Inc. (acquired by Northrop Grumman Space & Mission Systems Corp. in December 2002). In that position she was in charge of litigation for TRW and its subsidiaries, and managed the company’s litigation department. Prior to that, Kim was a partner in the Jones, Day law firm, where she was a member of the Litigation Group and represented clients in a wide range of high profile, complex litigation matters. She served as lead counsel in some of the largest litigation matters in the country. Following law school, Kim clerked for U.S. District Court Judge David S. Porter on the Southern District of Ohio.
Community Activities
Kim is involved in numerous community and professional activities. She chaired the Board of Directors of the Cleveland Rape Crisis Center from 2015-2018 and served on that Board from 2010-18. She is a member of the Boards of Great Lakes Theater and Shaker Heights Development Corporation. She is also a member of the Judicial Candidates Rating Coalition, which is a coalition of four local Bar Associations that rate judicial candidates for the benefit of the voting public. Kim helped conceive the idea for the first Medical-Legal Summit in the greater Cleveland area and chaired the first summit in 2013. She also participated for many years in the Cleveland Metro Bar Foundation program called 3R’s to mentor area high school students on constitutional law issues and career development skills. She is a member of In Counsel with Women and a Life Member of the Eighth District Judicial Conference. Kim has presented at numerous conferences on various compliance, legal and risk topics. In addition, she enjoys singing and dancing and has performed at various venues in the community.
Awards and Honors
Kim has received numerous honors and awards. Under her leadership as Chief Compliance Officer, UH was named by the Ethisphere Institute as one of the World’s Most Ethical Companies every year (2016, 2017, 2018 and 2019). She was named the Medical Mutual/Smart Business non-profit executive of the year in December 2017 for her Board service for Cleveland Rape Crisis Center. She received the YWCA Woman of Achievement award in May 2013, the Cleveland Metropolitan Bar Association’s President’s award in June 2013, and the award for outstanding in-house counsel for a non-profit by Crain’s Cleveland Business in November 2013. In addition, the UH Law Department was recognized by Inside Counsel magazine as one of the top ten law departments for innovation in September 2013 under Kim’s leadership. Kim also played a key role in UH Cleveland Medical Center’s selection in 2012 as the winner of the American Hospital Association’s McKesson Quest for Quality Prize for best exemplifying the Institute’s six aims of safety, patient and family centeredness, effectiveness, efficiency, timeliness and equity. Her Department also won the UH Team Achievement Award in 2007 for demonstrating the greatest measurable impact out of the 64 teams that applied on the UH pillars and values. Kim was a member of the Leadership Cleveland Class of 2009. She was also recognized in 1996 in the “40 Under 40” class by Crain’s Cleveland Business. Kim has been consistently rated as an “A” attorney by Martindale-Hubbell.
Education
  • Middlebury College (B.A., summa cum laude, 1979)
  • University of Chicago (J.D., 1982)